• General Mobipocket Reader Issues
• Mobipocket User Account Management
  (Reset, new PDA, reinstallation, redownload)

• Payment for BBP software products for PDA
• Download
• Personal ID (PID)
• Mobipocket User Account Management
  (Reset, new PDA, reinstallation, redownload)
• General Mobipocket Reader Issues

1.2 What is an eBook?
eBook stands for electronic book. An eBook is a book in a digital format, it's an electronic file. With the Mobipocket technology you can read eBooks on your PDA by installing the Mobipocket Reader software.
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2.1 Free Trial Versions
If you want to get to know our applications before you buy it, you can download our trial versions for free (complete functionality, shortened content). Please make sure that you have at least 1,5 MB free storage capacity for the demo file and the Mobipocket Reader Pro Trial version. To test our applications on your handheld device, you also have to download and install the trial version of the Mobipocket Reader Pro at the Mobipocket website: www.mobipocket.com
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2.2 Why do you offer two different versions of the same application?
There is one version for PDAs with a low resolution screen (140 x 140 px), e.g. Palm, and there is one version for PDAs with a high resolution screen (240 x 320 px or more), e.g. Sony Clié or PocketPC. Please choose the version according to your handheld device and take advantage of all features.
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2.3 How do I start the BBP application?
As BBP applications do not show up as applications on your handheld desktop, please choose the Mobipocket icon first to start the Reader Pro (Trial Version). In the library of your Reader you will find the BBP (demo) file to start the application.
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3.1 What is Mobipocket?
The Mobipocket software package consists of publishing and reading tools dedicated to PDA devices (Windows CE, Palm OS and Psion).
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3.2 What is the Mobipocket Reader?
The Mobipocket Reader is a universal reader for PDAs. It enables you to read eBooks on your PDA.
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3.3 What are the features of the standard version of the Mobipocket Reader software?

• Page by page text formatting (no scroll bars!)
• Bookmarks, highlights, annotations
• Turn a page by touching the screen
• Table of contents, cover page, indexes,...
• Complete eBook personalization : change font size, type, text alignment, color, ...
• Enhanced full text search function
• Full justified text with hyphenation (like any paper book)
• Progression bar : now enables you to navigate easily between bookmarked positions
• Library function (you will also be able to create your own categories to store your favorite eBooks )
• Large Tables display and scrolling
• Image Viewer (zoom, scrolling)

• Free drawings
• Autoscroll and rotate screen orientation
• Custom Linking
• Customizable toolbar (Settings)
• Full screen reading
• Removable Card Manager

3.6 What are the system requirements for the Mobipocket Reader software?

• Windows 95/98/NT/2000 with an Internet connection (Internet Explorer 4.0 required as a minimum)
• Palm Desktop or PsiWin (2.1 or 2.3) or eBookMan Desktop Manager or ActiveSync 3.1 or PC Connect for CASSIOPEIA
• PalmOS (3.0 and above), Windows CE (2.0 and above)/ Pocket PC, Epoc32 or Franklin eBookMan OS on your PDA.

• PalmOS 3.x, 4.x, 5.0 : Clie PEG-N760C, Clie PEG-S320, Clie PEG-T415, Handera 330, Handspring Platinum^TM, Handspring Prism^TM, Handspring Treo, Handspring Visor, Handspring Visor Deluxe, Handspring Visor Edge, Handspring Visor Pro, IBM Workpad c3, IBM Workpad c500, IBM Workpad c505, Kyocera Smartphone QCP 6035, Palm i705, Palm III, Palm IIIc, Palm IIIe, Palm IIIx, Palm IIIxe, Palm m100, Palm m105, Palm m125, Palm m130, Palm m500, Palm m505, Palm m515, Palm V, Palm Vx, Sony Clie NX60, NX70, Symbol SPT 1500, Symbol SPT 1700, Symbol SPT 1740, TRGpro, Tungsten, Zire.
• Windows CE 2.x, 3.x : Compaq 2010c HPC, Compaq 2015c HPC, Compaq Aero 1530 PPC, Compaq Aero 2150-2180 PPC, Compaq Aero 8000, Compaq C120/C140 HPC, Compaq C810 HPC, HP 300/320 LX, HP 360 LX, HP 620/660 LX, HPC 2.0 MIPS, HPC 2.0 SH3, HPC Pro 2.11 ARM, HPC Pro 2.11 Mips, HPC Pro 2.11 SH3, HPC Pro 2.11 SH4, HPC2000 (Jornada 720), PPC 2.01 Mips, PPC 2.01 SH3, PPC 2.11 Mips, PPC 2.11 SH3
• Pocket PC 2000/2002 : @migo 600-C, Acer n20, Audiovox Maestro PDA1032, Audiovox PDA1032C, Casio GFORT, Cassiopeia E-100, Cassiopeia E-115, Cassiopeia E-125, Cassiopeia E-200, Cassiopeia E-2000 (Japan), Cassiopeia E-700, Cassiopeia E-750, Cassiopeia EM500, Compaq iPAQ 31 36 3700 Series, Compaq iPAQ 3800 Series, Compaq iPaq 3900 Series, Dell Axim X5, Fujitsu Siemens Loox, HP Jornada 520/540 Series, HP Jornada 560 Series, NEC MobilePro P300, O2 xda, T-Mobile Phone Edition, Toshiba e310, Toshiba e550G, Toshiba E570, Toshiba e740, Toshiba Genio-e, Zayo
• Symbian OS : Ericsson MC218 , Nokia 9210(i) Communicator, Nokia 9290 Communicator, Nokia 7650, Psion netBook, Revo, Revo Diamond Mako, Revo Plus, Symbian Series 5, Symbian Series 5mx, Symbian Series 7
• Franklin : eBookMan Series 900, 901, 911; Bookman 1850
• Nokia : Nokia 9210(i) Communicator, Nokia 9290 Communicator, Nokia 7650
• Casio BE-300s

3.9 I'm trying to register the Reader Pro, but the serial number is not accepted in the activation box.
Please make sure that you are entering the serial number in capital letters. The input is case sensitive
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4.1 How can I purchase BBP software products for PDA?
4.2 After I had chosen my product, filled in my personal and clicked on "Place order", I got the following error message: 'internal error has ocurred. please refresh your page... Your input was incomplete'

Payment for BBP software products for PDA
4.3 How can I pay when ordering BBP software products for PDA?
4.4 What is Paypal?
4.5 Is PayPal secure?
4.6 How do I receive an invoice?
4.7 My credit card information keeps getting rejected. I have tried five times, I'm sure it's valid. How can I buy your software products?

Download
4.8 I get this error message when I download an eBook : 'Unable to install C:\Documents and Settings\Default\Local Settings\Temporary Internet Files\Content.IES\K7VVQ819\xxxx29B204A6[1].prc. File does not exist.'
4.9 After I download an eBook, I get the message 'This file is not a valid Mobipocket eBook' when I sync to my Palm

Personal ID (PID)
4.10 What is the PID? Where can I find it?
4.11 I get the message 'Wrong Personal ID' when I open an eBook on my device. What's wrong?

Mobipocket User Account Management (Reset, new PDA, reinstallation, redownload)
4.12 I purchased eBooks or software sometime ago, how can I redownload them?
4.13 I have forgotten the password or the username of my Mobipocket account.
4.14 When I try to log on to my Mobipocket account, I keep returning to the same page asking for my username and password.
4.15 I purchased a Mobipocket software (no eBooks) some time ago but I can't remember what was the serial number.
4.16 I have recently bought a new PDA or changed my PC. How can I read my eBooks on my new device?
4.17 I had to reset my PDA and lost all applications. Can I redownload them?

General Mobipocket Reader Issues
4.18 Can eBooks be installed on an external storage card?
4.19 How do I delete an eBook from my PDA?
4.20 Why can't I read some PRC/PDB files?
4.21 My Reader displays: Application mobibook.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. Program: mobibook.exe / Exception: 0x80000002 / Address:000334b0
4.22 When I download an e-book it comes as a .prc file for Palm. How can I read it on my PDA, which is not a Palm?

4.1 How can I purchase BBP software products for PDA?
All BBP software products available are downloadable files. Please download our step by step purchase instructions or follow the self-explanatory instructions on http://pda.media4u.com.
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4.2 After I had chosen my product, filled in my personal and clicked on "Place order", I got the following error message: 'internal error has ocurred. please refresh your page... Your input was incomplete'
Refresh your page and go on / try again.
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4.3 How can I pay when ordering BBP software products for PDA?
You can only pay through PayPal. With PayPal you can make your payment on-line and instantly by using your bank account (money order, check) or credit card (Visa, MasterCard, Discover or American Express). This payment method is the quickest, easiest, and most inexpensive way to make your payment and process your order. It's absolutely FREE for you to send us money using Paypal - no additional fees or charges.
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4.4 What is Paypal?
PayPal is an account-based system that lets anyone with an e-mail address securely send and receive online payments using their credit card or bank account.
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4.5 Is PayPal secure?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
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4.6 How do I receive an invoice?
After the purchase of a BBP product for PDA, you will receive a confirmation e-mail which represents a digital invoice at the same time. Keep this e-mail!
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4.7 My credit card information keeps getting rejected. I have tried five times, I'm sure it's valid. How can I buy your products?
Make sure you are entering the credit card number WITHOUT blank spaces, and the date as indicated in the example. There can also sometimes be problems due to international interbanking authorizations even if a card is valid.
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4.8 I get this error message when I download an eBook : 'Unable to install C:\Documents and Settings\Default\Local Settings\Temporary Internet Files\Content.IES\K7VVQ819\xxxx29B204A6[1].prc. File does not exist.'
This problem is related to the Internet Explorer cache management. When you click in the Internet Explorer web browser to download the file from your user account, choose when prompted the option to 'Save to disk' rather than 'Open directly' in the web browser. Select a folder on your local disk, where you will find the file after download. To sync to your PDA, you then have to double-click on the .prc file, and perform a synchronisation.
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4.9 After I download an eBook, I get the message 'This file is not a valid Mobipocket eBook' when I sync to my Palm
Open the Install Tool box from Palm Desktop on your computer, and add or drag and drop the .prc file that you have downloaded into the install list. Then perform a HotSync. The file will appear in the Library of the Mobipocket reader after the sync is complete.
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4.10 What is the PID? Where can I find it?
The PID or Personal ID identifies an eBook reading device - PDA or PC - and you will find it displayed in the About box of the Mobipocket Reader application. You are required to enter this information in your user account before you purchase an eBook for the first time.
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4.11 I get the message 'Wrong Personal ID' when I open an eBook on my device. What's wrong?
You are getting this error message because the PID of your device does not match the one that is registered in your Mobipocket user account. If you purchased your eBooks on Mobipocket.com, you can update your PID(s) on-line in your Mobipocket account.
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4.12 I purchased eBooks or software sometime ago, how can I redownload them?
You can redownload the eBooks and software you have purchased at any time from your user account at: www.mobipocket.com/en/MyMobi/myMobipocket.asp
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4.13 I have forgotten the password or the username of my Mobipocket account.
You can go to this page to find your account details www.mobipocket.com/en/MyMobi/LostPassword.asp
If you have forgotten your username, enter the e-mail you gave when you registered : your account details will be sent to that e-mail.
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4.14 When I try to log on to my Mobipocket account, I keep returning to the same page asking for my username and password.
If you are using Internet Explorer, check the settings in the Tools->Internet Options menu, Privacy/Confidentiality tab. The log on to your account requires to have at the level of privacy set to Medium or less. This is the default option in your web browser.
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4.15 I purchased a Mobipocket software (no eBooks) some time ago but I can't remember what was the serial number.
You will find a history of all your software purchases, with the license serial number for each software in your user account at: www.mobipocket.com/en/MyMobi/myMobipocket.asp
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4.16 I have recently bought a new PDA or changed my PC. How can I read my eBooks on my new device?
To transfer your library to your new device, you first need to reinstall the Mobipocket Reader from this page, to get your new PID: www.mobipocket.com/.... Then log on to your Mobipocket account: www.mobipocket.com/en/MyMobi/mymobipocket.asp.
Click on "Update my account information", and fill in the PID of your new device. After validation, redownload your eBooks to your computer and double-click on the .prc files to sync to your new PDA or read on your new PC.
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4.17 I had to reset my PDA and lost all applications. Can I redownload them?
Yes, you can redownload the applications for the same handheld at any time. Log on to your Mobipocket User Account: www.mobipocket.com/en/MyMobi/mymobipocket.asp. Go to your list of purchased products and redownload the lost applications.
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4.18 Can eBooks be installed on an external storage card?
Yes, eBooks can be installed on a storage card and they will appear in the Library of the Mobipocket Reader. This applies to all VFS-enabled PalmOS devices (OS 4.0 and above), Sony Clie with a Memory Stick, WinCE/PocketPC, Symbian and Franklin eBookman devices. You can use the built-in Card manager in the Library of the Mobipocket Reader to move books to and from a storage card : click on the icon in front of the title of an eBook, and choose the Location : RAM or Card.
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4.19 How do I delete an eBook from my PDA?
Article Description : You can delete an eBook from the Library of the Mobipocket Reader by clicking on the icon in front of the title, then click on the Delete button.
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4.20 Why can't I read some PRC/PDB files ?
There is a very wide variety of .pdb file formats: iSilo, Teal, etc... and there is only one standard format which is the AportisDoc format: you will find those at www.memoware.com for example. The Mobipocket Reader reads only the standard DOC type of .pdb files, and they are downloaded in the same way as other files. Other types of .pdb files will not appear in the Library of the application.
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4.21 My Reader displays: Application mobibook.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. Program: mobibook.exe / Exception: 0x80000002 / Address:000334b0
Check whether you installed the Pocket PC or the Windows CE 2.x 3.0 version of the Mobipocket Reader. Installing the Windows CE version on a PocketPC device, or visa versa can cause these problems. You can reinstall the Reader from this page:www.mobipocket.com/...
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4.22 When I download an e-book it comes as a .prc file for Palm. How can I read it on my PDA, which is not a Palm?
Mobipocket eBook files have a .prc extension, which is indeed a Palm file extension, but the Mobipocket Reader for each of the PDA platforms can read these .prc files. Synchronize the .prc file to your PDA by double-clicking on it, and once the synchronisation is complete the title will appear in the Library of the Mobipocket Reader application.
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